Effective Date: August 14, 2025

1) General Policy

• All sales are final unless otherwise stated in writing.
• Most orders are sold AS-IS with no warranty, no returns, and no RMA eligibility.
• The only exception is for qualifying Hyla/Assurant orders as described below.

2) RMA Eligibility — Hyla/Assurant Orders Only

• For orders originating from Hyla/Assurant programs, buyers may request a Return Merchandise Authorization (RMA) within 5 calendar days from the date the product is delivered to the customer.
• RMA requests submitted after the 5-day window will be denied.
• To request an RMA, contact info@cpwmobiles.com and include:
  • Your order number
  • Product details
  • A description of the issue
• RMA approval is at the sole discretion of Chicago Phones Wholesale and will only be issued if the product meets the qualifying defect criteria.

3) iCloud or Blacklisted Devices

• If you receive a device that is iCloud-locked or reported as blacklisted, contact us immediately at info@cpwmobiles.com.
• We will work with you to resolve the issue, which may include device replacement, unlocking assistance, or other remedies at our discretion.

4) Condition of Returned Items (Hyla/Assurant RMAs)

• Products must be returned in the same condition as received, with all accessories, packaging, and labels intact.
• Items altered, damaged, or missing components will be rejected or subject to deductions from the replacement/credit value.

5) Remedies (Hyla/Assurant RMAs)

If a return is approved under the Hyla/Assurant RMA process, we will:

• Replace the product with an equivalent unit, or
• Issue store credit in the original purchase amount (excluding shipping).

6) Shipping for Returns (Hyla/Assurant RMAs)

• The customer is responsible for return shipping unless the item is defective upon arrival or the return is due to our error.
• We recommend using a trackable, insured shipping method.

7) Limitation of Liability

• Our maximum liability is limited to the original purchase price of the product.
• We are not responsible for indirect, incidental, or consequential damages arising from the use or inability to use our products.